Time at the Bar – Alessandro Palazzi, Dukes Hotel
Few bars in the world carry the reputation of Dukes Bar in London, known for its legendary martinis, timeless service and one of hospitality’s most respected hosts, Alessandro Palazzi. In this episode of TIME AT THE BAR, Campari Academy’s Tristram Fini sits down with Alessandro to talk about the instincts and philosophy behind nearly five decades behind the bar.
Alessandro sums up the mindset of great hospitality in three simple words. Diplomatic. Acrobatic. Charismatic. Diplomatic in how you deal with people. Acrobatic in how you adapt when service throws something unexpected your way. And charismatic in the human connection that makes guests feel welcome from the moment they walk through the door.
Whether it’s helping guests discover the history of London’s bar scene, recommending places across the city or simply recognising when someone has had a difficult day, those small gestures are what turn service into real hospitality.
After nearly fifty years in the industry, one thing remains clear to Alessandro. You never know who’s walking through the door.
Watch the full TIME AT THE BAR conversation with Alessandro Palazzi now.
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